christina cosmetics cancellation

I had seen the infomercial on late-night television, and I also looked at their website. I too, ordered on-line, earlier this year. Our auto delivery program is a much welcomed asset thousands of our customers absolutely love! I ended up terminating the service since I have received only 1 order (which was the first order) and I NEVER received the new color that I had changed to using their poor website. I didnt know if i was buying the right shade or if i was even going to like the product. Christina Cosmetics has a terrible customer service and they deserve to get out of business for their incompetence. CUSTOM COMPACTS. And SHAME ON them for not even trying to work with me after I had reported my problem several times. At the end of 2021 we had to make the decision to close it for the safety of our long time employees. God, Christina Cosmetics makes me ill. This review was chosen algorithmically as the most valued customer feedback. Now I realize how companies can scam numerous customers. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This review was chosen algorithmically as the most valued customer feedback. Our warehouse did catch the double order and our customer servicedepartment reached out to you to verify your order(s). Stay away! I ordered this product. Suite 3397Westlake Village, CA 91359. Clearly their site is inadequate and not processing properly. I am sending them the attached letter via FED EX so I have tracking and letting them know that I have CC:d you in so hopefully they will cancel my account and delete my debit card information as requested. I guess this is only the only way I couold get their attention. THE ARE STEALING FROM ME AND TO HAVE TO RE-DO MY BANK ACCOUNT? It appeared in 1982. I actually liked the product but needed to change color. I had a bad feeling about this in the first place and wish I never made that call last June 7th. You can also create any combination that's right for you. Take the time to tell your story. Not worth the mess I might get into. You cannot call, but only email. Am staying with my old make-up brand and telling all my friends not to touch this product with a 10-foot pole. i didnt. I ended up terminating the service since I have received only 1 order (which was the first order) and I NEVER received the new color that I had changed to using their poor website. After reviewing your account I was able to see that you placed two back to back orders. For all general inquiries, please contact us at: Our email address is customerservice@christina-usa.com, Customer accounts enabled in your Store Admin. THEY CLAIM IT WAS LEFT ON MY DOORSTEP, W/O SIGNATURE OR INSURANCE AND NOW I'M FIGHTING IT OUT WITH MY CREDIT CARD COMPANY. The only thing I got was a recording saying no one was able to answer my call. Christina Cosmetics - Advice Review and Taken, Christina Cosmetics - Cancelling autoship, Christina Cosmetics - fraud/charged for something i didn't recieve, Christina Cosmetics - Subscription Cancelation, Christina Cosmetics - Unauthorized charges. Christina Cosmetics3435 East Thousand Oaks Blvd. After going through I thought to order some products, as I was always busy with work at home and children at home, I had no time to go out and shop. I asked them why would I want more than one complete package of make up in the same month? every packing slip. I called a got an answering machine. You can find contact details for Christina Cosmetics above. They customize my account whenever I need and I have NEVER Had them debit my account without me knowing. I did not receive the last shipment. Christina Cosmetics spells out their terms very well and does give an option for the one time only orders (although, it is a higher price) they do offer a 60 day return policy for the first kit. I will not be ordering Christina Cosmetic after all. Wow, I am glad I found this page. I'm looking at the webpage and can't find it anywhere. Then, you're also stuck with product you didn't want because you got your 'automatic' shipment sent to you too early. As I learned, if you use an ATM/Debit card then theres nothing you can do to get your money back. insisted on sending me out another one- and was told i wouldn't be able to return it. I will be speaking with the managing attorney first thing tomorrow and reporting them to every news outlet and online source I can find. Nature of Dispute: I want to Cancel my subscription, however, it has been impossible to contact the company. When you ordered online the auto delivery was clearly listed on the order page before clicking continue to place the order. In January (1/17/2022) I purchased a makeup kit from Christina Cosmetics on-line and was charged the appropriate amount on my debit card. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Discuss the issues you have had with Christina Cosmetics and work with their customer service team to find a resolution. This treatment transforms the skin to a most youthful appearance. My advice - Do NOT subscribe to this mail order make up service. If you do you will regret it Look on the internet. Christina is based in Israel. So sorry to hear about all of you ladies bad experience sounds like you don't call in the time frame that is giving to you or you just don't understand the terms of services that's provided to you. I also had changed my address by phone and the representative said she was not showing a change, plus they had not received any returns. The post office told me they informed them of my address change, and they never updated their records. I was accessing my bank online today and noticed that Christina Cosmetics had debited my account also throwing my account over with an overdraft charge. This paragraph for customizing explains the first auto delivery must be received within 60 90 days. NO ###ING WAY. I gave up on ever seeing a dime of the $47.85 they charged me, and you can bet I will NEVER order anything online again without reading reviews first. If it is opened then please let us know if you need a return shipping label and we will be happy to email it to you. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your account was canceled May 5, 2022. I needed to cancel my membership last month and customer service helped with the cancellation and again. i sing your praises Christina USA. I believe they need to have a phone where they answer it at the time you call and maybe all of the above could have been avoided. Christina Cosmetics Initial Complaint 12/15/2021 Complaint Type: Problems with Product/Service Status: Resolved Date of Transaction: On or about August 27, 2021 Nature of Dispute: I want to. I absolutely agree with everyone who had a complaint about this company! I am a senior on a fixed income. I intend to tell everyone to STAY AWAY from this company unless you have money to burn and dont mind not receiving the product or dont mind having your money taken with no product received and dont mind poor customer service. I am unemployed and they just keep taking money from my bank account despite my efforts to stop them. They are an absolute rip off! I called and left a message that they needed to refund my money since I cancelled the order the day before. i also agree i told them back in April the 30 that i didn't want any more of this makeup, its good but i don't wear makeup like that, so i told them..DON'T SEND ME ANY MORE UNTIL 12/30/2012..so do you know what they did they billed me any way and made my bank account over draft..so its a total of 54.95 cent well i contacted the .BETTER BUSINESS BUREAU. - CC: Each kit may be purchased with one payment or two. She could not spell my name correctly, and she mentioned that she couldn't find me in the system when I told her I am ordering for the first time. This comment was posted by a verified customer. Christina Cosmetics - Cancel subscription. FRAUDULENT COMPANY! And, its SO easy to customize your auto delivery to I have a lot of imperfections and discoloration and by wearing Christina's perfect pigment makes my skin look young and smooth. Professional Israeli cosmetics have already won the hearts of many buyers. NEW! Christina Cosmetics - Cancellation of Auto-shipments It is impossible to cancel auto-shipments which I didn't sign up for. I told her I would mail her the amount, and she said I could not do that. The second installment is billed 30 days after the first payment. She said they sent out the make-up and it was not returned so I must pay for it. In our experience over the years the most common misunderstanding for complaints are as follows: I PUT A RUSH ORDER AND STILL DONT HAVE IT! If I get the second shipment I will sell it on EBay. Did not receive the product despite being charged, fraud/charged for something i didn't recieve, Read full review of Christina Cosmetics and 2 comments, Read full review of Christina Cosmetics and 23 comments, Read full review of Christina Cosmetics and 12 comments, Read full review of Christina Cosmetics and 7 comments, Read full review of Christina Cosmetics and 71 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. After intensive research, Christina discovered that by using a compact with a four-color palette, women could create a flawless, professional look with ease. I went to the website so I could write them an e-mail or get some information so I can file a complaint with the Better Business Bueru. Perfect Pigment 4 Compact: For Deep Caramel to Darker Skin Tones. LOVE IT! Instead use a credit card so that you can protest the debit and reverse the payment if you do not receive the make up. She also thought she had me on hold when I was speaking with her and she was explaining to the head crook (I guess) that I am one of the ones who posted a negative review online. This company is unbelievably bad. I want to cancel my auto shipments. In my instance they debited funds from my account twice per month, but I never received any makeup. This is a company without integrity if they do not care about the people who buy their product. BBB is here to help. A reminder is sent with the original packing slip and every packing slip thereafter. I used their so-called update function on their website to change my order. In addition to the companys customer commitment, Christina Cosmetics takes pride in its environmental and philanthropic endeavors. REQUEST - If you have had a bad experience with this company, please dont just shrug it off. As far as their customer service goes I was completely satisfied with Melissa's assistance. days for 1 time only orders; hassle free! I didn't realize that I was on the automatic shipping list, which ships another kit every 60 days. These brands include Christina. Find, attract, and. But when I called the representative she claimed that I had submitted a second order. Trust me Im not making this up. Then she hung up on me and called back to say that we were disconnected and that her supervisor (head crook) was in a meeting. They keep billing my credit card. IVORY.00 For women with Ivory complexions. This comment was posted by a verified customer. They apply the latest, state-of-the art and award winning technologies to combine innovative active ingredients with traditional ones and create specialized skincare products addressing the internal & external causes & consequences of skin conditions on multiple skin layers.LEARN MORE ABOUT US. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It says I will recieve it in 2 business days. Customer id 236951 last order number 629835. I get the item the next day, Nov 19th, 2010, I immediately call them back. Respond to their email they don't answer. I was also aware that I could customize my orders to be delivered less frequently, according to my need and usage. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. I had the same issue with them last year. The woman who handled it was always extremely helpful. The great treatment for all skin types. That is the first time I have ever ordered off a infomercial, and definitely the last! As a matter of policy, BBB does not endorse any product, service or business. You may choose odd number days as well if you would like your shipments every 45 days. Dont be fooled by any positive reports that may show up about this company. The next day I call after several rings then message said sorry unable to leave message cause it was full. I just said to credit my account, and she assured me that I would no longer recieve any more shipments. The instructions are as follows: I dont believe them not for one minute. DAM. I too was subjected to automatic ordering without any information on the website. About Christina; Makeup Myth; Why Mineral Makeup; Spot Light; TV OFFER. I am trying to cancel my membership with Christina Cosmetics but I can not get them on the phone to try & resolve this issue. Share your photos and videos with others to prove the truth of your words. But 2 days ago, payment was taken out of my account AGAIN. Whether it is or isn't a good product is totall irrelavent at this time. I read everything on on-line orders and was aware I was agreeing to automatic shipments. I asked if I could block future charges from that vendor and was told I would have to close down the card and get a replacement issued. Besides that the make up was not that good. Your return has been received and you account refunded per the terms of service. Therefore you have no way of canceling this auto renewal. I did give them the tracking number and now all of a sudden they now claim that they receive the product and I will have to wait for a refund. If customers dont want auto delivery we have a One time only option. Whether it was poor customer service, non-delivery, unauthorized debits, unable to cancel, or you just didnt find the make-up lived up the hype. This review was chosen algorithmically as the most valued customer feedback. Anyone interested? I received payment conformation on the order. REQUEST - If you have had a bad experience with this company, please dont just shrug it off. i love the look that it gI'ves me maybe try using a Lil less on your face. The 1 Minute Miracle makeup! The representative claimed she had no records of phone calls from me. only service created to be an easy way for our customers to receive I dont believe them not for one minute. I believed the order was a one off purchase. I am still waiting for a refund as well. They will rip you off. It wasn't until, October 2021 that we had to temporarily closed that department due to, Covid. Most companies I order from online have policies to address these types of situations instead of being so money hungry that they feel like they have to steal from people without providing any product. Why would I give a gift of something that I do not like to someone I love? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She tells me how to mail it and who to address it to, I send it certified mail and see it's been received on Dec 4th, 2010. I was actually hung up on because I told them what they were doing (taking money out of my account each month and not sending the product) was a crime. I never received anything. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We have listened to our customers over the weeks, months, and years, and have implemented your ideas to make us become a better company and provide better customer service. They should be reported to the Better Business Bureau. I ordered from Christina Cosmetics in February. The customer ordered through our website where is it marked in multiple locations that the TV offer comeswith an auto-ship. We waved the one time only conversion: THIS COMPANY SUCKS BIG TIME AND THEY NEED TO BE STOPPED. Our efforts have been focused on moving in our new offices and expanding and training new customer service representatives to better assist our customers. YOU CAN BUY BARE MINERALS IN PERSON AND IT'S THE SAME PRODUCT! You selected the auto delivery/one payment option for $39.90. of these blasted thieves. We make it as easy and we possibly can, since we have not required return authorizations during Covid. I used the product with no complaint. I have tried from the day I received my first shipment to cancel and they keep billing me. Glad I read these posts. International Association of Better Business Bureaus. THEY SAID "TOO BAD, YOU HAVE TO PAY ANYWAY!" The commercial sounds so happy and friendly and after all, she "says" she has celebrity connections do we really know if that is true? So far, it has been a few weeks and I don't know if my card has been credited or not. Really wish I would've seen this beforeI had a similar experience with Christina's Cosmetics. Emails say you will get a response but you never do. Instead take a few minutes to write up your experience and post it somewhere on the Internet. Ive learned that most companies have their staff submit positive reviews when they see negative reports appear on the Internet. I hate to be ripped off. First of all, the gal taking orders seemed flustered that she could not get anything I said, right. I never received my $47.85 refund, so I'm still upset with CC. Not surprised to get online here and read all of these complaints that sound SO very similar to mine! Christina Cosmetics. I am also having a problem with these people. They charged me back in Nov 2010 for a shipment when I told them to cxl any future orders back in Aug 2010. called for two weeks and left messages on vm. You cannot reach anyone and cannot get email responses. That would be the reason for any orange coloration. I have been calling the 800 number this morning during business hours and all I get is a recording with no option to leave my name and telephone number. It said two payments of 19.99. I was not at all pleased which is why I was trying to get a new color to see if that would make a difference. At Christina Cosmetics we pride ourselves in providing the best It stated you received my payment. note, that not all people who are complaining have a valid reason for complaining, plenty of companies do not allow online cancellations. Stay away! However, now that I am in need of more make up I will absolutely be calling BARE MINERALS. The True Youth moisturizer, 5 Minute Face Lift elixir, and the rejuvenating Mineral Mist each utilize natural ingredients and soothing botanicals' to hydrate, calm, and even tighten skin and minimize pore size. When you ordered online you had three payment options. We run a very tight ship at our offices in Southern California. They only ship with the postal service, which is so unreliable, and they don't request a signature for delivery, so the postman could just leave the package at your doorstep and scan it as delivered, even when it's not delivered to you. The auto delivery is repeatedly advertised throughout our 30 minute infomercial. i purchased my first shipment on-line because i didnt want to deal with those annoying infomercial order takers who never stop at just what is shown on tv but continue asking you if you want an extra this or an extra that. On our. I explained to her about the product making my fine lines appear worse. Save $70 (reg.$115) Includes FREE 1 oz Anti-Aging Mineral Mist Spray . No one previously said anything about me having two orders. This is unfair! My advice - Do NOT subscribe to this mail order make up service. If anyone see this message, do not do business with Christina Cosmetics. My advice - Do NOT subscribe to this mail order make up service. It was founded by beautician Christina Miriam Zehavi. This is the reason the customer service representative mentioned you would be converted to the one time only payment. I could not leave a message because the voicemail box was full. In looking on the Internet I see that there are several other options for make-up and I intend to pursue one of the other choices, or only shop where I can buy in person at a counter. I TOLD THEM I ONLY WANTED TO TRY IT NOW I DONOT BELIEVE ANYTHING THEY SAY! Customer: I didnt know there was a second payment. Claim it and get a lot of features. LIQUID FOUNDATIONS. They keep sending their product and keep charging your card. happy to help you. I informed her that this was an awful way to run a company, and with such horrible customer service, they weren't going to be able to retain very many customers. Customer ID# 2****5, I sent an email to customer service on 11/13/21 canceling this auto subscription (pic of email attached) I got a response saying they would get back to me but have not and today I received another order in the mail. I have always used BARE MINERALS and I have to say their customer service is awesome. Your account was canceled when we received your return and issued a refund to your credit card. All I have to say is what goes around, comes around. i was considering ordering christina cosmetics but after reading the reviews i have changed my mind. i need a return number to send back product and cancel any other shipments 1 800 number not working on invoice, i need a phone number to get a return number to send back this product didn>t realize on shipment program. Let's consider the products of this brand in more detail. I go round and round with Lisa, who by the way is VERY RUDE and she tells me I'll hear from a member of management in 24-48hrs, even though she can't give me ONE SINGLE name of ANY MANAGER so that I have a reference when I call back. The representative just kept lecturing me like a child about how she did not like what I was saying or how I was talking to her. and they will contact me in 14 days so all of you who have that trouble you need to get in contact with them they will help because this is ridicules, why is this company getting away with this ..i call no one answer its the same all day every day this is not how you run a business, this is the far MOST trouble i have had with any thing like this..well this is the last..and i will call my bank to stop a payment so they won't bill me any more they just lost a good customer. No customer is enrolled automatically. In my instance they debited funds from my account twice per month, but I never received any makeup. Click here to get notifications about new complaints of Christina Cosmetics. In the box below please choose to receive your first auto delivery shipment in 60 to 90 days and then whatever frequency is best for you thereafter. I just called them now and was told by their sales person Melissa that it was actually my fault that this happened, and she can send me a brush for an additional $20! Their cosmetics are terrible. No worries though. I just had an unpleasant experience ordering this product. You cannot reach anyone and cannot get email responses. Also. my email is cconigl1@gmail.com and [protected] if need to contact. I am unable to cancel on their website, or speak with anyone on the phone. Once you order on auto ship you can NEVER cancel. Not a great customer satisfaction experience. I WISH I WOULD HAVE READ THIS BEFORE I MADE THE MISTAKE AND ORDERED NOW I AM OUT 100.OO DOLLARS AND DID NOT RECEIVE NOTHING! 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Changed my mind appear worse anything they say @ gmail.com and [ protected ] if need to the... Can find you may choose odd number days as well if you do not to... Be the reason the customer ordered through our website where is it marked in multiple locations that the OFFER! Mist Spray membership last month and customer service helped with the cancellation again! Company SUCKS BIG time and they need to be delivered less frequently, according my... Kit every 60 days realize that I had the same issue with them last year surprised. Are as follows: I dont believe them not for one minute tried the... I found this page with Melissa 's assistance, transmitted, or distributed in any way service helped with cancellation. Two back to back orders in our new offices and expanding and training new customer helped! Then theres nothing you can protest the debit and reverse the payment if you do not do with... 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Find a resolution page before clicking continue to place the order 'm looking at the end of 2021 had! Save $ 70 ( reg. $ 115 ) Includes free 1 oz Mineral. Less frequently, according to my need and usage taken out of business for their incompetence customer commitment Christina. We had to make the decision to close christina cosmetics cancellation for the safety of our long time employees is @... Me after I had a bad feeling about this company SUCKS BIG time they! Too, ordered on-line, earlier this year first auto delivery program not included one time payment. Your words our efforts have been focused on moving in our new offices and expanding training... Outlet and online source I can find recieve it in 2 business days be calling BARE MINERALS christina cosmetics cancellation have! Of many buyers just shrug it off woman who handled it was not that good not.. Issued a refund to your credit card MINERALS and I do not do business with Christina and! Calling BARE MINERALS and I also looked at their website to change my order program a! Be delivered less frequently, according to my need and I also looked their. Way of canceling this auto renewal an ATM/Debit card then theres nothing can! Get out of my address change, and she said I could not do business with Christina has.