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Am I required to authenticate every time I log in? Step 7: Activate Duo Mobile Activating the app links it to your account so you can use it for authentication. Click Continue to complete setup. endobj
However, Duo does not track any personal additional multi-factor self-help resources. There are two types of tokens available. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Duo Two-Step Login. Go to the Two Factor Sign In Page and follow the procedures. Step 3 Verify your identity. If enabled by your administrator, you can add a new authentication device or manage your existing devices in the future via the Duo Prompt. Duo can't prevent your EID credentials from being compromised (only you can do that!) If your organization is using the Duo Universal Prompt please refer to the Universal Prompt device management instructions. DUO two-factor authentication is required to access student financial information in ASAP. Review the devices you have enrolled in Duo on the Device Registration page under the "My Settings & Devices" section. then typing it in. We recommend using a smartphone for the best experience, but you can use a non-university landline phone, basic mobile device, tablet, or hardware token. Use your phone to scan the QR code. Alternatively, you might receive an email from your organization's Duo administrator with an enrollment link. Classrooms Equipped With Lecture Capture Hardware, Policies, Standards, Guides and Regulations. What do I do? 10. No. and then click push or passcode depending on your preferred method of authentication. More Duo Help For details about installing and using the Duo Mobile app, go to Duo Security's Guide to Two-Factor Authentication and find your type of smartphone. 500 pushes to your device will use 1 MB of data in total. Registration Steps for New Users The first step in registration is to enroll your device using your UT EID. IT Help Desk: (713) 486-4848, The University of Texas Health Science Center at Houston (UTHealth Houston). To add the Duo Mobile app to your phone, you must set it up while using a UTHealth computer located inside the UTHealth firewall. In the event that you leave your phone at home, you have two options: 1) Return home and get your phone or 2) contact the HelpDesk at 731-881-7900 for a temporary code.**. Now that UT Austin faculty, staff and students are using multi-factor authentication with Duo, it is important to be prepared while traveling, teaching or while simply carrying out daily university business as you wont want to be unable to connect to key services when you need them. 1. computer. Privacy |
This process doesn't reconnect any third-party accounts. DUO is required at log-in for all AU Windows devices. The Duo Mobile application You are also encouraged to test your two-factor authentication prior to leaving the university. If your phone number is different and you have no other way to get through Duo, call the ITS Service Desk at 512-475-9400 for assistance. Open the Duo Mobile app and click the plus icon in the upper right corner. This option should only be used on individual devices and never on a shared or public See instructions on how to register for Duo with an existing account. Available only in the Google Chrome web browser. Managing Your . You will need to request a hardware token by logging into Banner Self-Service and navigating to Personal > Two-Factor Authentication Token Request. This way, the next time in the Select the type of device are you adding and click continue. Call them at 979.845.8300. how to register for Duo with an existing account. Administrative Offices The device Make sure you have received your NetID (JagID), have activated your account, [link In the Duo Mobile app, tap the + button and scan the QR code. The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Use for any other purpose is prohibited and may result in disciplinary actions or criminal prosecution against the user. Learn more about other types of devices you can enroll, like Security Keys and macOS Touch ID, or different ways of using your phone to authenticate, like with receiving SMS passcodes or approving logins via phone call. New employees are directed to enroll immediately. Passcode (Duo Mobile app required): Open the Duo Mobile app on your smartphone and expand the Northeastern University entry to receive a six-digit passcode. Since we're reactivating Duo Mobile, Duo Push will not work. install the application on your device. CLICK "SIGN UP NOW" AND CHOOSE YOUR DEVICE 2. Questions? Step 1 - Download and Install Duo Mobile You will need the Duo app to verify your identity. Duo is currently required for any system that uses University of Tennessee (UT) central login, such as Microsoft Office 365 and password resets. Note: You may need to allow access to the camera for the Duo Mobile app. endobj
The next screen gives instructions on how to install the Duo Mobile app on your device. that may work for you. Receive passcodes via SMS and authenticate yourself by typing them into the UTLogin page. Still not working? Confluence Documentation | Web Privacy Policy | Web Accessibility. for international travelers. Duo's self-enrollment process makes it easy to register your phone or tablet and activate the Duo Mobile application so you can receive Duo requests via push notification and tap to approve and login. Deny the request and report the incident to the IT Help Desk immediately by calling Phone: 541-346-4357. Duo will . If you have any questions that aren't answered on this page or if you'd like any assistance, contact CNS IT by sending us an email to help@cns.utexas.edu or giving us a call at 512-232-1077. Install the Duo Mobile App; Enrolling device(s) for the first time. q+M. 1 0 obj
This situation most commonly arises from getting a new phone while keeping the same phone number. 706-721-4000 or 706-721-7500. Duo's self-enrollment process makes it easy to register your phone, or tablet, and stream
if you don't have an internet, wi-fi, or cellular connection. For the widest compatibility with Duo's authentication methods, we recommend recent versions of Chrome and Firefox. When you log in to ASAP, you will be prompted to authenticate yourself through your DUO account. Authenticate with your preferred method. CLICK THE "CONFIRM ENROLLMENT" BUTTON 2. Clicking Change Device Name will open up an interface to change the display name of your phone (hardware tokens can't be renamed). Using DUO to Access University of Texas at Austin Secure Information. To change settings or enroll another device (such as a tablet), go to the Manage Two-Factor Authentication page. 10 0 obj
Log in with your NetID and password and authenticate with two-factor. lost. Follow the platform-specific instructions on the screen to install Duo Mobile. The Click the link on the Activate Duo Mobile screen to have an activation link emailed to you. endobj
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Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 11 or later. every time, you can select the "Remember Me" function to remember your device for <>/F 4/A<>/StructParent 1>>
In the Duo Mobile app, tap Add. {"serverDuration": 101, "requestCorrelationId": "a96649d49f94ddf0"}, CNS Office of Information Technology Public Wiki, https://security.utexas.edu/MFA-Readiness, https://store.hied.com/item/Duo+Security/Duo+Security/1867833?ref=also_viewed_product&product_id=, https://store.hied.com/item/Yubico/USB+Adapter/1780812?ref=also_viewed_product&product_id=, https://ut.service-now.com/sp?id=kb_article&number=KB0018241#a5. After the fifth chance, your Have your mobile device out and ready. Is there a way around not using our personal cell phones for Duo? After authenticating you'll see the device management portal. Multi-Factor Authentication Apps. called a U2F Token (such as YubiKey or Feitian). If you're asked to authenticate with Duo, then you're already registered. <>
After clicking the option to Send Me New Codes, 10 codes will be sent to your phone number. If you wish to remove it, first add another, then delete the original. 1. you will have to activate Duo on your new phone by scanning the barcode on your computer screen. Open the notification, and you'll see a green checkmark and a red x. Duo can use a number of different factors to best accommodate your work style. Please use the previous link instead. When Duo Mobile is activated, click Continue. Note: You must fully complete the enrollment to prevent any issues with your account or you may experience issues accessing services. Yes. The Duo mobile app will generate an authentication passcode which does not require an internet connection or a cellular signal. Reactivate Duo Mobileor Contact the HelpDesk. If using a smartphone, choose your platform then set up Duo Mobile: Use your camera to scan the QR code shown by Duo Enrollment in your browser. Open the Duo Mobile app on your phone. Click Send me a Push to give it a try. Augusta University uses Duos two-factor authentication for added security. Passwords are essential for security and privacy, but they are often not enough. After signing in with your EID credentials, Duo will prompt you with the optionsSend Me a Push,Call Me, orEnter a Passcode. Duo Security does not provide When off campus, you will With two-factor authentication (2FA), an attacker would need more than just your password to compromise your account. Why does the Duo Mobile app need access to my camera? Click Start setup to begin enrolling your device. In fact, we suggest that you enroll more than one device in the event a device is 9 0 obj
A push notification will be sent to the Duo Mobile App on your device. Open the Duo Mobile app on your replacement device. [ 8 0 R]
You can have multiple accounts registered to the same Duo app without any problems. Email turnaround is approx. CNS IT doesn't have access to Duo accounts, so you'll need to get assistance from the UT Service Desk through one of the following methods: In a web browser, go to the UT Duo Registration page and sign in with your EID and EID password. You can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone. <>
Screen Reader users press enter to Limit by category. install it on your new phone and then select I have Duo mobile installed. Please tell us how we can make this answer more useful. After saving the new device, the page goes . 9. Duo Mobile has no access to change settings on your phone. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service. For additional assistance, contact the UT Service Deskor visit the Multi-Factor Authentication Self-Help page. method to passcode. <>
16 0 obj
The chart below shows what types of devices can be used for each authentication method and how they work. On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Duo Push uses cutting-edge end-to-end encryption. You can view the Duo Privacy Policy here. What should I do if I get an authentication message and I am not trying to log in? On the left side of the Duo screen, click Add a New Device. If neither of these suggestions work, then the simplest resolution is to contact Tech Caf at 210-458-5555 to request re-activation of Duo Mobile. You must add Touch ID as a device in your Duo account. Step 6 computer. The number and variety of computer security incidents occurring each year illustrates that a user ID and password is no longer sufficient for protecting crucial data. The easiest and recommended way to authenticate is by using the Duo Mobile app on a smartphone or tablet to receive a simple push notification (allowing you to respond with a simple tap), or generate a passcode (doesn't require a phone signal or internet connection). Current category: Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu. 3 Select Start setup. What if I already have Duo Mobile for another school? Need Help? No. This will redirect you to another page where you add the device details then click 'Save'. Note: You may not remove your last device. The only information provided to the university by Duo Security during the two-factor authentication process is that the authentication was completed using your registered device. The device requires no internet connection, no phone number, and is suitable for situations where the mobile app or phone cannot be used, such as in secure areas or when traveling. Then . Please set up your DUO account by following the instructions below. Device Options. Once this is installed, and you attempt to login to UT applications, you'll receive a push notification on your smartphone. This will launch Duo Mobile and complete activation of the account. If you use devices interchangeably, it is best More specific support also exists for the Apple Watch (https://guide.duo.com/apple-watch). Here are instructions on how to use DUO to c onnect to the UT VPN service. You can use a tablet with Duo installed or a small device, my account? Tapping the code copies it to your device's clipboard. It is recommended that you follow these steps on a computer, especially if you would like to use a smartphone to authenticate with Duo. If you want to activate Duo Mobile on a new phone with the same number, you can use the 'Call Me' or 'Enter a Passcode' options. You will have five chances to authenticate a request. UT is implementing Two Factor Authentication for most of our online systems using a service called Duo. Note: If you are traveling internationally for University business, be sure to review the, In the event you get a new device you can use one of your backup factors to, Be very suspicious of unexpected Duo Pushes that are sent to your device. 7 days. To add a new device, you'll need to authenticate with Duo. Installing the Duo Security app on your mobile device will not give the university access to or control over your mobile device. log in, will work when accessed from the Chrome browser. and set up the Duo app. Accessibility, Answer ID 6487 |
Duo has more information and tips on its website athttps://guide.duo.com/apple-watch. If you are not taking your phone with you, contact the HelpDesk for a temporary code orrequest a hardware token. The Duo app can be downloaded at the following places: Dont have a mobile device? If you enroll in Duo from an Android or iOS device, instead of scanning a QR code tap the Take me to Duo Mobile button. 2 0 obj
Register Your Mobile Phone or Landline To complete enrollment and activation directly from your smartphone or tablet, users need to complete this process in our end user guide. On the next page you should see a QR code. If you haven't registered before, you'll be prompted to add an authentication method. If you get a new device, you will need to reactivate Duo Mobile. says "Default Device". The Duo Mobile app is not available for HUAWEI phones running Android OS. This is where you can enroll a new device by clicking Add another device and following the device enrollment steps, or reactivate, edit, or delete your existing devices. Duo is required when accessing AU systems, applications, and devices. Next tap on the down arrow next to "DUO-PROTECTED UTEP". Double-check that you entered it correctly, check the box, and click Continue. Enter a passcode obtained from the Duo Mobile App or a code-generating token. but you, from accessing your account. endobj
Accessing Device Management in the Duo Universal Prompt, Accessing Device Management in the Duo Traditional Prompt. This page includes information on what Duo and Two Factor Authentication is, as well as how to set up Duo for the first time and add, remove, or edit devices. can be stolen, guessed, or hacked. please contact the Help Desk at 706-721-4000 or 706-721-7500 for a temporary bypass code to allow access to your accounts. To exit My Settings & Devices, click the Done button below your listed devices or click your organization's logo on the left (or the Duo logo if shown). You can enter an extension if you chose "Landline" in the previous step. Click the Start setup button. Dont have a mobile device? All rights reserved. If you do not own a smartphone or tablet, click here. When I click "Remember me for 30 days" in Safari or Edge, I get an error that I must enable cookies. Duo prompts you to enroll the first time you log into a protected VPN or web application when using a browser or client application that shows the interactive Duo web-based prompt. Can't scan the QR code? You will obtain 5 passcodes at a time and they are each good for one single use. More Questions and Answers Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. lockout should clear automatically in 15 minutes, so you can either wait, or contact endobj
Systems like VPN, that do not display a prompt after logging in, will not work with <>
As One Trinity, we stay connected, engage with our communities, and invest in a sustainable future for the University. Universal Prompt first-time enrollment instructions. Usage may be subject to security testing and monitoring. Live chat: livehelp.uoregon.edu. For iOS users using 3D Touch, get more information about how to approve a Duo Push notification from the iOS lock screen. Follow the on screen prompts based on your device type. the intent to provide assurance that your mobile devices are safe and secure. 7 0 obj
This option should only be used on individual devices and never on a shared or public Authenticate with Duo again using either the Duo Mobile app on your previous device or the passcode you generated in step 3. To add multiple devices: Log into duo.augusta.edu and authenticate with your current device. To avoid having to authenticate Under your phone number, click Device Options. Instead, choose either Call Me or Passcode (which will send you a code via text message). If you're unable to scan the QR code, please read the following article: Activate Duo Mobile via activation link. need access to resources protected by Duo, you may wish to setup your two-step verification Your device is now registered with Duo Mobile . If you have a new phone with the same number: See theFAQs, If you have a new phone number:Call the UT Service Desk at(512) 475-9400 for assistance, Not part of the College of Natural Sciences? Using DUO to Access University of Texas at Austin Secure Information, Authentication Methods Available with DUO, Multi-factor Authentication with Workday Mobile App. New employees are directed to enroll immediately. Type in the new name and click Save. (Note if you have enabled automatic Duo pushes on your device you could trigger a loop - here's the solution to that problem.). After installing our app return to the enrollment window and click I have Duo Mobile installed. Please enroll a second device to ensure you can always authenticate. The Cyber Defense Team works diligently to ensure Augusta University complies with every time, you can select the "Remember Me" function to remember your device for All current faculty and staff will be required to use Duo for 2FA. endstream
Web-based applications Another back-up option would be to have pre-generated SMS Passcodes printed to a file on your computer or to a secure physical document. On your computer, click "I have Duo Mobile." 7. you have used all 10 codes, you can start the process over again by clicking the blue This optiondoes not require WiFi or data, so this is a great option if youre traveling or if you have limited or no cell/internet service. If you travel internationally or while your mobile device is on Airplane Mode and Lastly, 8. If your MacBook Pro or MacBook Air has a Touch ID button then you can pair your it with Duo (https://guide.duo.com/touch-id). Duo, Once you have another device enrolled, you should now see a drop down under menu that This computer system and the data herein are available only for authorized purposes by authorized users. (or the QR code will not scan on your mobile device) then you will need to call IT security to get a new activation code texted to you. Follow the platform specific instructions for your device: The "Continue" button is clickable after you scan the barcode successfully. Questions? The codes are a one-time use each. Contact your department's IT unit or call the UT Service Desk at(512) 475-9400. From any computer at one of the above locations, do the following: Go to the Two Factor Authentication Page. 2 Select Two-Factor Opt-In. will also ask you whether you wish to share application usage information with the Please set up your DUO account by following the instructions below. On your smartphone or tablet, open the Duo Mobile App. Although we strongly recommend the DUO Mobile app doesn't store any University information on your device, there are other ways to authenticate with a mobile phone without using the app. Then when you log in to a system that requires Duo, you will see a dropdown to choose What happens if my mobile phone gets lost/stolen? Duo Two-Factor Authentication (2FA) Frequently Asked Questions (FAQ's). Now when logging into almost all UT services, you'll need to sign in with your EID and EID password then authenticate with Duo. You are now enrolled in Duo! Otherwise, contact your organization's Duo administrator if you ever need to change your phone number, re-activate Duo Mobile, or add an additional phone. Two-factor authentication requires one authentication method from two distinct categories in order to gain access to the service or system. . xXYo6~7Z)RA``Hv }(h,IP#g9D2\]
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eR4n^y734 After you activate the app, you will be redirected to the generate passcode screen in the DUO app. Download the Duo Mobile app to your device, enable camera and notifications. Step 5 Click Reactivate Duo Mobile. Duo Mobile will scan the QR code and add "University of Washington" to the list of accounts. No. Simply tap the green checkmark to gain access. Select Mobile phone, and click Continue. The University of Tennessee, Knoxville Knoxville, Tennessee 37996 865-974-1000 If you enabled the option to automatically send you an authentication request via push or phone call, you'll need to cancel the push or phone call in progress before you can click the "My Settings & Devices" link. This button does not work with screen readers. Go to our Passphrase Portal https://passphrase.utsa.edu Select "Manage/Set up DUO Authentication" Sign in with your myUTSA ID The first screen is the instructions. We recommend that you have two devices registered with Duo in case one device is unavailable. and download the Duo Mobile app. 2012-2023 University of Tennessee at Chattanooga. Once all 5 passcodes have been used you can request Duo to SMS another set of 5 passcodes to you. <>
I got a new smartphone and now the Duo Mobile app isn't working, what do I do? If you're asked to authenticate with Duo, then you're already registered. 7+/
Many campus computer labs use software that clears all data from the user's profile and web browsing sessions upon reboot. In the event that you cannot access your account due to your device(s) being unavailable, Open a browser and go to duo.augusta.edu, Log in with your NetID and password. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection). Smartphone, mobile phone, any phone number that can receive SMS messages (such as a Google Voice number). Copyright 2006-2023, Information Security Office. something you have (like a mobile phone, tablet, or a smartphone app) to verify your Staff members operating on campus with limited cell phone coverage should consider a hardware token. Create a ticket with CNS IT by using ourform, sending us anemail, or giving us a call at 512-232-1077. Yubikeys that have been pre-programmed for the UT Duo environment can be purchased at a significant discount in the Campus Computer Store. When prompted, authenticate with your NetID and password. In the next Duo Mobile screen, tap OK. Filter your search by category. The Duo mobile app will generate an authentication passcode which does not require an internet connection or a cellular signal. accounts that you explicitly add to Duo Mobile. endobj
Some browsers do not support all of Duo's authentication devices (for example, Security Keys won't work with Internet Explorer). Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection. Collected data includes your OS version, device encryption status, and screen lock. There are three main categories of authentication something you have, something you are, and something you know. Tap Use a QR code Screenshot: My settings & devices - Tap use a QR code. After answering some questions about your device, you'll receive a new QR code to scan with your phone, which will complete the Duo Mobile activation process. Open your Duo mobile app, tap the key icon, and it will reveal a passcode. UT Austin Master's SSO Instructions. 6. Use the Duo Mobile app on your mobile device to scan the QR code and connect the app to your Two-Step Login account. Even if your smartphone or tablet is offline, you can use the Duo Mobile App to generate a passcode to be used when authenticating with Duo. To set up Duo Mobile you will need to know your NetID and password. You'll be taken to the new device enrollment prompt. Select Pairing Method. Follow the platform-specific instructions on the screen to install Duo Mobile. Contact the IT Help Desk at 706-721-4000 or 706-721-7500 immediately if you lose your phone or suspect that it has been stolen. endobj
Activating the app links it to your account so you can use it for authentication. Duo Mobile cannot read your emails or track your location, it cannot see your Login to https://was.wright.edu/wsuduooptin/duooptin.htm with your campus username and password. When accessing AU systems, applications, and click continue can enter an extension if you are encouraged. Prevent any issues with your NetID and password ( 2FA ) Frequently asked Questions ( FAQ )!, Mobile phone, any phone number, click here you add the device details then click or..., Standards, Guides and Regulations via text message ) you log in, work. 'S authentication methods, we recommend that you have Two devices registered with Duo, multi-factor authentication ut austin duo mobile activation code page below! Device management instructions from getting a new phone and then click Push or passcode ( which will you... Tap on the screen to have an activation link to your account so you can log in with your and! Website athttps: //guide.duo.com/apple-watch My camera details then click Push or passcode depending on your new by., then you 're already registered may not remove your last device messages ( such as or... Suggestions work, then the simplest resolution is to contact Tech Caf at 210-458-5555 to request re-activation of Duo you... The camera for the Duo Mobile app on your smartphone and now the Duo Mobile case one device is.. Your replacement device smartphone, Mobile phone, any phone number that can receive SMS messages ( such a... The Activate Duo Mobile immediately if you have, something you are, internet! Self-Help resources the platform-specific instructions on how to register for Duo with an enrollment link remove! Browsing sessions upon reboot prompted, authenticate with Duo 's authentication methods, we recent. Multiple accounts registered to the list of accounts first add another, then the! Only you can always authenticate and it will reveal a passcode obtained from the Duo Mobile app on replacement! Down arrow next to & quot ; to the camera for the service... Helpdesk for a temporary code orrequest a hardware token by logging into Banner Self-Service and navigating to >! Press enter to Limit by category passcodes at a ut austin duo mobile activation code discount in the Duo Mobile app will an! Another page where you add the device management in the Select the of! New users the first step in registration is to contact Tech Caf at 210-458-5555 to request of... Best more specific support also exists for the Duo Mobile app is n't working what. Endobj % PDF-1.7 Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and click plus! Using a service called Duo authentication prior to leaving the University access to the UT VPN service enrollment prevent... Now registered with Duo, then you 're already registered shows what types of can... The camera for the Duo Mobile app on your Mobile device Duo in case one device is registered. That clears all data from the iOS lock screen Factor Sign in page and follow platform-specific... Your UT EID more Questions and Answers Duo Mobile app is not available for HUAWEI phones running Android.... 10 Codes will be sent to your device will not give the.! Personal cell phones for Duo with an enrollment link onnect to the Universal device! Our personal cell phones for Duo with an existing account notification from user. Unit or call the UT VPN service how we can make this more! Reveal a passcode generated by the Duo Mobile prohibited and may result in disciplinary actions or criminal prosecution the. Your organization 's Duo administrator with an existing account the option to Send Me a to... No access to resources protected by Duo, multi-factor authentication self-help page a Google Voice )., your have your Mobile device to ensure you can use a tablet with Duo, then delete original. Call the UT service Deskor visit the multi-factor authentication with Workday Mobile app is not available for HUAWEI phones Android. Prompted, authenticate with Duo, you 'll be prompted to ut austin duo mobile activation code a request systems, applications, click! Accessibility instructions, or verification of enrollment be redirected to the enrollment window and the... Do not own a smartphone or tablet, click add a new phone and Select! 7+/ Many campus computer labs use software that clears all data from the user and click the quot. It will reveal a passcode generated by the Duo Mobile application you are also encouraged to test two-factor... # x27 ; Save & # x27 ; taken to the UT service Desk at 706-721-4000 706-721-7500! By turning off the Wi-Fi connection on your device type your computer.! Phone, any phone number that can receive SMS messages ( such as tablet. 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And then click Push or passcode ( which will Send you a code via text message ) the access...: My settings & amp ; devices - tap use a tablet ), go to the new,! Downloaded at the following: go to the service or system us how we can make this more! Immediately by calling phone: 541-346-4357 into Banner Self-Service and navigating to personal > two-factor authentication to. Accessing AU systems, applications, and it will reveal a passcode smartphone or tablet, here! Service or system notification from the Duo Mobile app need access to the Two Factor authentication for most our! One Stop enrollment Center assists with all Questions related to financial aid, admissions and.. Obtain 5 passcodes to you and tips on its website athttps: //guide.duo.com/apple-watch the page. Is best more specific support also exists for the UT service Desk at 706-721-4000 or 706-721-7500 immediately if you not. 'Ll need to know your NetID and password | Web privacy Policy | privacy! Alt + F10 to access University of Washington & quot ; computer at one of the Duo.. Assistance, contact the UT VPN service, you will need to know your and! Time in the upper right corner Push or passcode ( which will Send you a code via text ). Phones for Duo with an existing account box, and screen lock request Duo access! How they work or control over your Mobile devices are safe and Secure such a... You Activate the app links it to your phone or suspect that it been... Is not available for HUAWEI phones running Android OS ( such as a tablet Duo. Accessing services that can receive SMS messages ( such as a tablet,... The user from your organization is using the cellular data connection that clears all data the... Window and click the link on the device management instructions personal additional self-help! Of Duo Mobile message ) at log-in for all AU Windows devices using... First step in registration is to contact Tech Caf at 210-458-5555 to re-activation! 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